As many of you may know in December 2015, I filed a formal complaint with the Texas Public Utility Commission against Kingwood Lakes Apartments.    The PUC determine that Kingwood Lakes overcharged some tenant for water and waste water charges.  If you or someone you know was a single tenant, living in a one bedroom or two bedroom apartment you may be entitiled to as must and $300 or more in overcharges, depending on how long you lived in the complex. Kingwood was ordered to refund all current and past tenant for over charges.  You can view the final order here: http://interchange.puc.texas.gov/WebApp/Interchange/application/dbapps/filings/pgSearch_Results.asp?TXT_CNTR_NO=45435&TXT_ITEM_NO=87

 The final order paragraph is below:

Within 30 days of this Order, Kingwood Lakes is ordered to refund $359.77 to Ms. Bittone
for water and wastewater services overcharges.
3. Within 30 days of the date this order is signed, Commission Staff shall establish 'a
compliance docket to determine under 16 TAC § 24.125 if the overbilling determined in
this docket affected all tenants, and if so to calculate an adjustment for all affected tenants'
bills.
4. Within 60 days the date this order is signed, Kingwood Lakes shall calculate and fully
account for all over- or under-charges to tenants for water or wastewaters, consistent with
the requirements of 16 TAC 24, subchapter H. Kingwood Lakes shall file that information
in the compliance docket established by Commission Staff under ordering paragraph 3.
This information shall provide enough detail so that the amounts to be refunded or
surcharged to each tenant, and the appropriate time-period for making the refunds or
surcharges, may be determined.

If you are a current or former tenant charged a flat rate water/waste water you should contact the PUC Commission Staff attorney  Matthew Arth  PUBLIC UTILITY COMMISSION .
LEGAL DIVISION PUBLIC UTILITY COMMISSION 1701 N CONGRESS AVE STE 8-110 AUSTIN TX 78711 512-936-7260 512-936-7268 FAX   Please reference Kingwood Lakes Apartments and the commission can direct you on how to receive your refund.