I registered my daughter for a two week session of swimming lessons this summer. On the second week they cancelled three out of the four classes she was supposed to get. They told us to return for a makeup session last Friday. Several parents and children showed up but there was no instructor and no one was able to provide an explanation to us. This was the fourth time I had to tell my daughter that her class was cancelled. She was very disappointed as she had really enjoyed the first four classes she received during the first week. This was the first time we registered her for any activity there. Is this pretty common? I'm hesitant about enrolling her for any activity there now. 

Sadly this has become more and more common with the YMCA. They cancel swim lessons and group exercise lessons without any notification or explanation. This is one of the reasons why I left this organization along with so many other members. You can complain to the management, Jenna Dhyer, but you will get nowhere with her. Many of us have tried and the other manager, Ms. Butler, told a group of us that if we didn't like the YMCA there were other gyms we could go to. So we did. I'm sorry that your daughter is having to pay for this messy organization. You are right to be hesitant about enrolling her for anything else there. It would more than likely be the same outcome. 

It happened to is as well. They are not 

It happened to is as well. They are not organized 

We have been members 4+ years, in the Silver Sneakers program.

There is no excuse for this unprofessional behavior on their part, imho

Kids should all learn to swim... 

Zapper009 with the Silver Sneaker program, do have the use of all fatalities or just part? I went to ask, and person on desk was so busy, never got around to me..thanks 

Fatalities there are very low, even among the Silver Sneaker crowd........... 

LOL 

That was funny! 

You should call the club manager. There is no way the Y could go around doing business like this and not expect the ruination of their reputation.

I have NEVER had any class cancelled, of any kind. If an instructor can't make it, they get a sub.

You are due a refund or make up classes. They don't run a shoddy shop at the Y, but someone needs to be made aware of what's happening. 

Just wanted to let you guys know that a new aquatics director has started this week. They are aware of these issues and hope to get them resolved. 

Free - you are hilarious, but only in the graveyard!!!! 

Zapper009 with the Silver Sneaker program, do have the use of all fatalities or just part? I went to ask, and person on desk was so busy, never got around to me..thanks

Yes, all, even embalming!!! 

Over 25% of their group exercise classes have been cancelled. There have been at least 9 classes that have had no shows in the past 4 months and had no subs. Just an empty room. The club manager, (Director Jenna Dahyer) is well aware of what is happening there yet nothing has changed. There are a lot of members leaving, a lot of blank spaces in the hall way where personal training pictures used to hang, and a lot of group exercise instructors who have packed up and gone to other gyms. I agree with the statement of the Y not running a shoddy shop. Shoddy would be an upgrade to this establishment. It is sadly pitiful. 

I'm sorry your little one has been disappointed so many times. That's sad. Have you gone to all of management to make them aware? That is not good for business and I can't imagine the Y not doing what it takes to make up for your inconveniences. Try again, squeaky wheel gets the oil. 

"Over 25% of their group exercise classes have been cancelled. There have been at least 9 classes that have had no shows in the past 4 months and had no subs. Just an empty room. The club manager, (Director Jenna Dahyer) is well aware of what is happening there yet nothing has changed. There are a lot of members leaving, a lot of blank spaces in the hall way where personal training pictures used to hang, and a lot of group exercise instructors who have packed up and gone to other gyms. I agree with the statement of the Y not running a shoddy shop. Shoddy would be an upgrade to this establishment. It is sadly pitiful. "






I've got the exercise class schedules from the last several months. No classes are missing, the instructors are the same as always, times are also consistent with before. So what's been cancelled?? Specifically, what?

There is always a certain amount of turnover that is normal in this business. In the last year, I know of only two people who left. 

Over 25% of their group exercise classes have been cancelled.

Ha ha, I don't know why the percent statistic makes me laugh a little. I'm not trying to be unsympathetic with your frustration, but I just wonder how the figure came about and what exactly it's based on. 

I haven't had one class cancelled- maybe I'm just lucky, but I've near heard anyone else complain about them. 

Complain, complain, complain - it's a form of moderate exercise...lol 

In the last year, I know of only two people who left. " It is obvious that you don't really know many people that work there now or used to work there. Let me list...
Cindy Zamudio--quit zumba
Joe Zamudio--quit zumba
Ginger Shirly--cut her classes to almost nothing
Carolyn May--walked
Angie Lynch--gone
Matthew Webb--gone
Office staff leaving left and right.
Colin Burris--gone
This is just a small list among a larger list, and does not include the office staff who has been driven away...
Having your top instructors and trainers leave is not "normal in this business." unless the business is being run the way this YMCA has been run. 

Born, I went to Cindy and Joe, and Matt's classes- they were all replaced, and no classes were cancelled- 

Awesome, you are correct. Those classes are still in the schedule. I am not sure if most of the YMCA members are aware of the red light yellow light green light practice they have. If the numbers in the classes fall below a certain number that is placed on the class dependent on the size of the room the class can go from a green to a yellow and then finally to a red and cancelled. It doesn't matter if there are five paying members who go to the Y because they love a certain class, if the number isn't there then the class is cancelled. They do not take into account the time of year, the weather, the school schedule, etc. So many variables go into the number yet they use the size of the room. It just does not make any sense. So no, Matt, Cindy, and Joe's classes were not cancelled. BUT they did go from wall to wall members to a simple trickle. You cannot replace the best in the business. 

Why say they did then? 

Yes, I knew about rules for cancellation, but all clubs have that rule-Zumba classes are packed- so are RIPPED- also spinning- I don't know about kids classes- I can only speak for classes I attend- 

Just a bit of info. They indeed did cancel classes. They actually canceled every single spin class that was being run. They are not following copyrighted protocol because some of the spin instructors were not certified and the bikes were not proper equipment. So the reality is every spin class was canceled. It is now called "cycling" which is a sad replacement for what was once a wonderful spending program. The YMCA was well aware of all of the rules that they were breaking and didn't change because they were thought they could get away with their continuous breaking of the rules. They simply got caught. That is the only reason why it is now "cycling ". Anybody that can move their feet up and down can teach a cycling class. Spinning took a special certification. 

Ummmm- they have never presented themselves as a SPIN ( registered/TM) studio. They have instructors who have taken SPIN training, they also have Keiser and Schwinn instructors- but they have never portrayed themselves as a SPIN studio. They may have changed the wording on they're schedules from spin to cycling- but they are not in trouble with SPIN. Someone in management pro ably realized the error. In order to be a SPIN studio- the club has to have a license and every instructor must be SPIN certified. I know this is not the case- I was a member there a while back and I am also a group exercise instructor. I was asked to join as a cycling instructor.
Where I teach we have instructors trained in various programs. We have cycling as well as RPM and Moi.
I get you are unhappy- but you are not as well educated in the workings of the fitness business as you think you are. The Y ( Lake Houston) has not ( in the 13 years I've been in KW) portrayed themselves as a SPIN ( registered TM) facility 

Jpgirl knows 

So stifle already... 

Thanks Free- yes I know all to well. No point in trashing any club- most of us instructors and trainers work for more than club- they're all the same!!! I actually am exclusive to one club at this time- but I've worked for many in the past - including the Y ( in Ohio). The Y is no worse than most and in some ways better as an employer.
I believe the bigger problem here- is that there are employees that shared their grievances with the members creating this drama outside the Y's door. The OP had a legitimate grip- but some of the other comments are members who listened to disgruntled employees. That's very unprofessional!
Say hi to you know who- haven't seen her in a while- I've recommended her to people here and there- hope they took advantage of my advice as you and your hubby did- y'all look amazing :) 

Thx!!! 

Jpgirl. You are completely incorrect. The Lake Houston YMCA represented themselves for over 10 years that they were a spin licensed facility. They paid dues to MADDOG which is the company that owns the name copyright. The spin instructors were informed via email that they could no longer be considered a spin facility and would have to change their name to cycling. If you need more evidence I suggest you look at the back of any one of their past schedules where the classes are described. They explain the class as Spin, a copyrighted class. Just like the Les Mills classes. They must pay dues to the company and follow the rules. This facility was NOT and the management was NOT the one to see the mistake. They were well aware of what was happening, and the Director was questioned by one of the Spin instructors. One of their certified Spin Instructors is actually the person that notified Maddog and made them aware of this. So far as me being educated in the workings of the fitness business.... you are way off base and I am certain that it is becoming obvious...Feel free to contact Maddog if you would like clarification if you do not believe that the Y was representing themselves as Spin licensed. The fact that they were willing to hire you as a non certified spin instructor while they kept the copyright name of Spin is evidence enough what a dishonest organization this YMCA is. They will do fine though, because there are enough ignorant people to keep this ship afloat and believe their lies and deceitfulness.... 

All clubs have some instructors that are better than others- I happen to love Aisha more than Joe and Cindie- it doesn't have to be one instuctor-I loved Matt, but instructors come and go everywhere-you need to be more flexible, because people do leave- other cycling groups are good, too, it doesn't have to be "spinning"- 

"Lies and deceptfulness? " why are you so angry?? 

undefined 

Jpgirl: This was taken directly off of the back of the last schedule they had before they lost their license from Maddog....
The Lake Houston Family YMCA is a Les MillsTM, Spinning? and ZUMBA? licensed facility.

I believe you said that they never represented themselves as a licensed Spin facility. As I said, you are completely incorrect. 

Angry and disgusted are two different things Awesome. It sickens me to see the members being lied to and the employees being taken advantage of by an organization such as this. I am too aware of the lies that the members are being fed and the lack of respect they are being shown. I have seen, too many times, the disregard and unprofessionalism that the employees are being treated with that have caused them to walk. These are the same instructors who would do this for free, due to their love of the members, if they were treated with respect. The employees put on a happy face every day for the members, but behind closed doors shake their heads and wonder how much longer they can hang on until new management comes along. Trust me, what you see on the outside is all smoke and mirrors.... 

I stand corrected. So you are an angry/ disgruntled employee??? Not very professional. There may be problems at the Y- but it's no different than any other club. Every time there is a change in management there are unhappy disgruntled employees. What is very sad and unprofessional is when said employees talk to members and get them riled. Not sure which group you are in but I can say this- the Y ( and any other club) will survive and thrive long after unhappy employees/ members leave. There are plenty of people who are perfectly happy with the Y right now- some of them left my club during our last management shift. So the Y gained some of our members/instructors and we gained some of their members/ instructors. Not a big deal- life goes on- not really worth being bent out of shape over it. 

So true- the Zumba classes are packed- the RIPPED classes are packed- the only time I left a club was when QLS dropped Jazzercize, and didn't replace it with a dance aerobics class- oh- and the Houstonian, because I moved- 

That YMCA in kwood is a glorified rec center...tried to swim laps there and the pool was full of overweight housewives just standing around in the lanes, the "life guard" said there was nothing he could do, in other words he was too chicken schitt to tell them to get out of the way of people trying to swim laps...I got my money back. 

I have noticed the pool either has kids swimming in classes, or it's been closed- I don't swim, so it hasn't been a big deal to me, but I can see it would bother a swimmer-