I hate to "harp" on an old issue, but I am so very frustrated with not having dependable Suddenlink Service? What can be done? I've tried to be patient, but I am beginning to doubt the credibility of this company. They are a service provider we pay for, and they are providing VERY POOR service. The internet service at the back of Greentree Village is off consistently. It is intermittentent; it works for an hour or so and then is off for three or more hours. Who can complaints be made to, the FTC? Has anyone done that?
Personally I think Suddenlink needs to revamp and upgrade their entire system. Harvey did a number to it. In fact many lost connectivity in order for them to make system repairs. The City was up in arms about that. Can you imagine what would happen if the only thing in town shut down for days on end for everyone? There are probablyl ways to do the changeover properly but I doubt Suddenlink would spend the money to do it. I mean they have practically a monopoly already here in Kingwood save for a few blocks of Comcast and slow CenturyLink. SL has an underfed, old system that they won't improve upon. Why would they?
So, what can consumers constructively do to improve this situation? Surely there are some lawyers out there with more knowledge of this kind of situation.What are our consumer "rights"? I am serious, some type of "group action" might be an answer. Who knows about laws and regulations related to this situation? If the service cannot be improved, how can we encourage other companies to become available or negotiate with existing competitors to upgrade their available services?
While they are the only game in town they can do what they like. We switched internet to Centurylink many years ago after Suddenlink dropping every single day and have had very few problems since then.