I have been here a few times shopping, and I actually decided I like the store. Tonight I shopped and I spent $350 and checked out at register 15. The guy was awesome! He literally had me out of there in about 3 minutes. All of this was ruined by what happened next. I was paid and heading out when something triggered the door alarm. I have a cart overflowing with bags and the security guard stopped me. Well, thats her job, so I don't blame her. She said oops, and I responded with yea oops. She had me stop and give her my receipt. No problem, I am amused. She gets a manager I thin, and this is where it begins....The lady asked "did I purchase meat". Now, I just spent $350, there is this really good chance I bought meat... I said "Yes". So as they are digging for the meat they are handing me the bags to hold. They find one and the walk it back and forth for the door scanner...nothing. Remember...I am holding the bags. They dig out some more, then the manager has to leave for her registers...The security lady doesn't really know what to do, so I say, "Grab another buggy and lets do a process of elimination."
Let me give you my impression. I doubt either one of these ladies actually thought I was a thief, nor did they want to hold me there. But they also had a job to do. I respect them, however I am fastly loosing respect for Krogers. Well, eventually I sat my groceries on the ground and got a buggy. Now I am annoyed. I am walking the bags, two at a time, through the door alarm. Finally, when the manager returned (and I really don't know that she was a manager), they decided to let me go.
Look, both of these ladies were very nice - very polite - very professional. But JHC! Wow, at one point I said, "I would not spend $350 and steal a $5 makeup!"
Perhaps Krogers should rething thier policies. Because of this...I will not be going back there, and just when I fell in love with them.
Unless their "security" was actually following you around the store or watching you on camera, they can't actually detain you. If they do, they had better be very sure that you did actually intend not to pay.