That place is SO annoying. I have a friend who can never get through on a phone call to even make an apointment. They actually told her (when she drove over there to make an appt bc no one answers the phone) that unless you call on a CELL phone, the call won't go through. What does that even mean..?
It is time to stop seeing new patients, or whatever has this medical facility so bogged down that people can't get through. Sick people need to be able to SEE the doctors and talk to people to make an appointment. She calls and waits on hold for 10 minutes only to be told they're closed and other things that shouldn't happen.
Oh, and Stop playing all that spiritual music on hold bc it doesn't mean squat when you aren't taking care of business in any reasonable considerate way!
I think doctors would be shocked if they tried calling in like their patients. All business owners need to realize that the first impression people get of your business is when they walk in the door or call. The person they see is usually the low man in the company.