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United Airlines removes paying passenger for refusing to give up seat

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whatchamacallit 2
wayward1 1
Rubicon 2
SoupIsGoodFood 2
jackass 12
CavemanBarney 1
kingwood resident 1
FANCY PANTS 1
It is I WhyWhyWhy 1
Dorothy Parker 6
SagaciousSighFiGurl 5
needsleep 2
Joe Blow 2
TinktheSprite 14
DatBoyHooD 1
kwgraniteguy 8
BuiltinTX70 7
Sharticus 5
DVaz 1
Butterbean 4
Leila 6
mutton 1
AMDG 17
them 4
fuzz81 8
Behold the pale horse 6
Karras 7
Kwood13 1
urabunchcats 1
dkeller 7

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Dorothy Parker --- 5 years ago -

Man forcibly removed from United Airlines flight after refusing to volunteer to give up his seat.


I find this story appalling. I know a lot of United Airlines employees live in the area, maybe you can shed some light on this situation. Is it protocol if UA employees want to get on an overbooked flight, they remove paying passengers? 

AMDG --- 5 years ago -

saw that - and was amazed - there is no justification for this - the airline knowingly overbooks to make money - they a knowingly taking a risk - they should just keep uping the ante for people to volunteer until they get enough. I don't care what the price gets to - that is the risk they take. Don't want the risk, don't over book. 

Dorothy Parker --- 5 years ago -

The fact they were removed for employees, when those employees have access to other flights, is absurd.

And to take "volunteer to give up your seat" to that level?? How can they legally do that? The video is awful to see. 

SagaciousSighFiGurl (Mod) --- 5 years ago -

I guess they can do anything they want. I'm betting it's in the fine print of ones paperwork that they reserve the right to oust anyone at anytime for anything. I'm shocked they would tho, it sure looks BAD. Bad policy, bad PR, bad customer relations. 

wayward1 --- 5 years ago -

Cell phone cameras - making it hard to be a d!$k since 2007. 

kwgraniteguy --- 5 years ago -

If an employee or even more so a crew member are a "must ride" they go first. There can be many reasons but first one that comes to mind is a dead heading crew member getting into position to operate a flight from the destination. 

whatchamacallit --- 5 years ago -

They should have just increased their offer to someone for giving up their seat. Even if they gave away a lifetime of free flights they would not have spent as much as they are now going to spend on attorneys/court costs plus the tremendous loss in business because of this fiasco. 

AMDG --- 5 years ago -

They should have just increased their offer to someone for giving up their seat. Even if they gave away a lifetime of free flights they would not have spent as much as they are going to spend and lose because of this fiasco, now.

agree 

Rubicon --- 5 years ago -

Did they offer vouchers to everyone on the plane and no one was interested? I find it hard to believe their only option was to rip some man off the plane. On the other hand, I can't imagine going limp and fight someone when they told me to get off. 

AMDG --- 5 years ago -

Did they offer vouchers to everyone on the plane and no one was interested? I find it hard to believe their only option was to rip some man off the plane. On the other hand, I can't imagine going limp and fight someone when they told me to get off.

story i read said they were offering $800 - and did not have enough takers - then chose 4 passengers at random 

kingwood resident --- 5 years ago -

This should not happen. The man was a ticket bearer which he paid for and had every right to that seat. For whatever reasons, the airlines needed a seat does not justify the treatment of this man. Perhaps United should have booked their employee on another airline. I hope this man gets justice. 

whatchamacallit --- 5 years ago -

What I want to know is how they chose him? Did they discriminate when they made their choice? Who made that decision? 

kwgraniteguy --- 5 years ago -

What I want to know is how they chose him? Did they discriminate when they made their choice? Who made that decision?

They had three takers and then went to the person with the lowest fare. 

needsleep --- 5 years ago -

I never find my self in these give up your seat deals. I would have taken it. Now how they took him off the plane was awful. 

Rubicon --- 5 years ago -

story i read said they were offering $800 - and did not have enough takers - then chose 4 passengers at random?

I bet they wished they offered more money now! They are going to be paying this man a ton after the lawsuit! 

jackass --- 5 years ago -

For whatever reasons, the airlines needed a seat does not justify the treatment of this man.



He brought it on himself. He could have accepted the inevitable and been cooperative but he chose to remain indignant...they'll probably compensate him just to save face with the public but I doubt he has any recourse in court. The large print giveth and the small print taketh away...


That being said, the airline should have had better management and avoided the whole situation...but they didn't. 

Butterbean --- 5 years ago -

Deregulation is your friend. 

them --- 5 years ago -

Jimmy Carter deregulated the airlines 

Behold the pale horse --- 5 years ago -

Obviously deregulation has nothing to do with this. 

them --- 5 years ago -

Of course it doesn't.

Next they'll say it's racism. 

them --- 5 years ago -

United Airlines training video:

0 

DVaz --- 5 years ago -

Should have put the employees in the cargo hold with some blankets. 

Leila --- 5 years ago -

They had three takers and then went to the person with the lowest fare.?

I read that they only had one taker and then went with a random selection for the other 3. 

kwgraniteguy --- 5 years ago -

I read that they only had one taker and then went with a random selection for the other 3.

I was told 3 takers, and SOP is typically lowest fare, as was also told in this case. 

FANCY PANTS --- 5 years ago -

They should not be able to force paying passengers off a flight for employees to have a seat. The man forced off this flight is not the only one who will sue UA. Passengers who felt threatened and those who will have nightmares about flying in the future will also sue. 

Butterbean --- 5 years ago -

Don't companies have the right to refuse service to anyone? 

Leila --- 5 years ago -

Don't companies have the right to refuse service to anyone??

They had already sold him a ticket and he was seated. They should have handled this before boarding passengers.

If there were no takers, keep upping the offer until there is a deal. These are vouchers they are offering not cold cash, so it is cents on the dollar to United.

The PR costs and possible legal expenses will make any offer they could have made to compensate passengers look like nothing. Calling in security to manhandle the passenger in this day and age of cell phone evidence and social media is just absurd.

Unlike the normal video of when an unruly passenger is removed and the other people cheer, you could hear the disgust and outrage of the remaining passengers. Really bad move. 

Butterbean --- 5 years ago -

Agreed that it was poor judgement, but, I don't think anything illlegal occurred on the part of the airline.

The response by law enforcement may be a different matter. 

kwgraniteguy --- 5 years ago -

They should not be able to force paying passengers off a flight for employees to have a seat. The man forced off this flight is not the only one who will sue UA.

That falls under what is called "operational necessity". Due to Union rules and FAA rest requirements you cant just put crew members on a bus.
Doubt there will be a lawsuit, the fine print in the ticketing only guarantees transportation, and not a seat on a specific flight. Crazy but true. If they ship you on a bus they have meet their contractual obligation. 

Leila --- 5 years ago -

I predict the next we will be hearing about all the past transgressions dug up on the passenger and his reputation will be dirtied up. 

Sharticus --- 5 years ago -

Maybe it's time to stop saying poor little passenger. He's not the innocent sweet old doctor people assumed he was.

David Dao, the doctor who was dragged off the United flight, made a killing on the World Series of Poker while his medical license was suspended in Kentucky.
Dao joined the poker circuit in July 2006 -- one year after his medical license was suspended due to multiple convictions for illegally prescribing painkillers.
In 2009, he came in 2nd in a tournament and walked away with more than $117k.
His player profile shows total earnings of $234,664 in the WSOP.


TMZ 

Sharticus --- 5 years ago -

It gets even better.

The passenger who was savagely removed from United flight 3411 is a medical doctor with a sordid history.
Dr. David Dao was charged in 2005 with 98 felony drug counts for illegally prescribing and trafficking painkillers. Prosecutors claimed Dao fraudulently filled prescriptions for hydocodone, Oxycontin and Percocet.
Dr. Dao was also convicted on 6 felony counts of obtaining drugs by fraud and deceit and in 2005 was given 5 years probation.
Dao was also convicted for writing prescriptions and checks to a patient in exchange for sex.
In medical board documents ... Dao denied paying for sex, but indicated he accepted sexual favors from an associate in exchange for reducing a debt that associate owed him.
In February, 2005, Dr. Dao surrendered his license to practice medicine in Kentucky. In 2015 the medical board lifted the suspension and allowed him to practice medicine again. Last year, the medical board imposed restrictions on his right to practice. He can only practice internal medicine in an outpatient facility one day a week.
Interestingly, and relevant to the United incident, one doctor assessing Dao's case said he had interpersonal problems, noting "... he would unilaterally choose to do his own thing." 
 

SoupIsGoodFood --- 5 years ago -

Asian Lives Matter 

fuzz81 --- 5 years ago -

What does his personal life have to do with it? United had no idea of his past, nor does it have any relevance to their overbooking practices. 

Sharticus --- 5 years ago -

What does his personal life have to do with it? United had no idea of his past, nor does it have any relevance to their overbooking practices.

It goes a long way in predicting how his attitude was before the final conflict. "Certainly puts a lot doubt into the innocent little old doctor having to get back to his patients" story. Outpatients, in a clinic, once a week. So they can see their Opioid dealing doc. I knew he was a screw ball with the "Just kill me" rant. He wasn't disoriented, he was probably high. 

AMDG --- 5 years ago -

Here is the critical fact for me. Airlines overbook to make money - period. They don't have to overbook. They are taking a calculated risk - they hedge that risk with fine print BS that no one is in a position to not accept.

So when your overbook goes wrong, they should just keep uping the ante until enough people volunteer. They don't want to do this because they fear we will catch on and this could get expensive. Tough - then don't overbook. 

dkeller --- 5 years ago -

I agree his past should not be relevant to his treatment but I did wonder at the time what kind of person would yell and act so dramatic like that. He acted like a child instead of like a professional. I figured he was mentally ill. If he was a doctor with good standing and professionalism he could have reported what happened and the public would still been horrified at this injustice and have looked into this ill-thought out procedure without being distracted by the "crazy" of the poor little crazy man. :( 

fuzz81 --- 5 years ago -

It goes a long way in predicting how his attitude was before the final conflict. "Certainly puts a lot doubt into the innocent little old doctor having to get back to his patients" story. Outpatients, in a clinic, once a week. So they can see their Opioid dealing doc. I knew he was a screw ball with the "Just kill me" rant. He wasn't disoriented, he was probably high.?

So you feel that somehow justifies their actions? 

dkeller --- 5 years ago -

IMO,I don't feel it justifies their actions and this procedure definitely needs some serious looking over. But you have to admit his behaviour incited further aggression. Not that that is right; it isn't. But that is just how it works in the real world. Sort of like arguing with a cop. It's going to get bad fast! 

SoupIsGoodFood --- 5 years ago -

they should just keep uping the ante until enough people volunteer.

Everyone has their price. Airlines have lots of $$$$ 

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